HAPS Exam timeline and refund schedule for exams administered and proctored at your institution.

Thinking about remote proctoring? A webinar with representatives from both HAPS and ProctorU explains the remote proctoring options for HAPS Exams.   Click here to view the recording of that webinar.


HAPS Exam request and preparation timeline for exams that you are administering and proctoring at your institution (for remote proctoring we only need a list of your students' emails):

14 business days before exam:
     Order and schedule request completed
     Exam payment completed
     Student roster upload completed
     Final cancellations communicated to HAPS office

Seven business days before exam
     SEB loaded to all exam computers
     bookmark .seb file verified for local access

Five business days before exam
     No refunds.  Fees to reschedule (including move among sections).   

Three business days before exam
     All tech support questions resolved
     Additional support before exam not guaranteed

Missing any of these suggested deadlines can delay your exam date.  In the past, late roster upload and late payment have been the most common cause of delayed exams.



Refund schedule for exams

     Up to 14 business days before exam - full refund
     13 to four business days before exam - 50% refund
     Five or fewer business days before exam - no refund

Reschedule of paid on-site exams.
     $25 fee for any reschedule, plus an additional $6 for each rescheduled exam
     ProctorU exams are scheduled according to their terms and conditions

Rescheduled exams must be administered within 14 business days of the originally scheduled/requested exam. Exams outside this window will be considered new exam requests.

[Business days = Monday through Friday, excluding national holidays]