HAPS Exam Frequently Asked Questions

What are the steps I need to follow to give a HAPS exam to my students?

Giving the HAPS exam is easy and secure.  You just need to follow these simple steps:
    1. Order the exam of your choice and pay for the number of seats you need
    2. Use the login you will be sent by HAPS and upload your student roster several weeks before your exam date.
    3. Install the Safe Exam Browser on all computers you will use to administer the exam and verify that your connection to the testing site works
    4. On the day of the exam open the Safe Exam Browser using the bookmark file and password provided by HAPS
    5. When you want your students to begin, have them log in using the username and password that you assigned to them.  Then give the the four-digit exam PIN so that they may begin. 
    6. Close the Safe Exam Browser at the end of the day using the password provided by HAPS.

Your class results will be made available to you within two business days via secure server. 

See the suggested request timeline, refund policy, and reschedule policy.

Can I talk to a real human about a HAPS online exam? I’d like some clarification on the steps listed above.

Yes, call the HAPS office at (800) 448-4277

Are there any example questions available?

Yes, there are 15 example questions for the A&P exams here

How much time are allotted for the exams? 

The 100-question comprehensive A&P exam is 120 minutes, the 43-question A&P 1 exam is 45 minutes, and the 57-question A&P 2 exam is 60 minutes.  Your scheduled exam time will reflect these time limits.

Can I schedule the exam to be open all day? 

No, the exams are scheduled for specific time periods that are dictated by the exam being given.  A 120-minute exam, for example, will be scheduled for 120 minutes plus some extra on either end for administration.  Instructors will upload rosters to each specific exam period, so rosters will also need to be clarified in advance.  A typical combined exam order will contain one or two scheduled exam times. 

What if I have fewer than 15 students in my class?

Just call the HAPS business office and explain your situation.  If you have a small class we will just need to hear from you.  Exam orders of fewer than 15 will be scheduled for no more than one exam time.

Is there a way to make sure my computer system will work?

Yes, you can use the .seb file sent to you by HAPS to ensure that your exam computers and the safe exam browser connect to the exam provider and that all encryption is resolved.  Our testing servers are located in Europe - if your IT department has aggressive security measures and blocks external or international servers, we can work with you to whitelist the exam servers.

I am planning to have my students use their own computers, is this OK?

This is not best practice. 

Using students' own computers adds several levels of complication that you will have to sort out locally:  First, private computers have a huge variety of programs, extensions, etc. that may interfere with the Safe Exam Browser and its encrypted communication with the exam server.  Second, the .seb files given to you by HAPS should not be made available to students, as this poses a serious security risk.  Instructors will have to open the SEB from a thumb drive or shared portal unavailable to students to maintain exam security.  Third, you will have to be extremely diligent with changing PINs during the exam to prevent possible unregulated access by students.

If you are planning to use students' computers, please understand that HAPS is not responsible for local computer incompatibilities and is unlikely to be able to offer assistance fewer than three business days before the scheduled exam date/time. 

Best practice is to use institution owned and maintained computers that offer a consistent user interface and uniform software installations.  Institution-maintained computers also offer easier security for .seb files.
Is there a time limit on the HAPS exams?

Yes, the 100-question comprehensive A&P exam has a 2-hour time limit. The 43-question A&P1 exam has a 45 minute time limit. The 57-question A&P2 exam has a 60 minute time limit.  All exams have the option of pausing exam time, adding additional 50% time for accommodations, and suspending the exam using the proctor interface.  The time scheduled for an exam is limited to the amount of time each exam requires.

Why does the Safe Exam Browser (SEB) need passwords?

The Safe Exam Browser "locks down" an exam computer so that the only thing that computer can do is take an exam.  The computer cannot use other programs, cannot take screen shots, etc, all of which is good for exam security. 

It would be terrible, however, if one accidentally opened the Safe Exam Browser and locked up a computer by accident!  And equally silly to allow exam candidates to exit the Safe Exam Browser and do the things that the SEB is designed to stop.  For both of these reasons, there is a password to open the SEB and a separate password to close the SEB.  Both of these change periodically, and instructors will be provided with the appropriate passwords.

Can I make last-minute changes to my exam dates, times, or number of students?

No, not at the last minute.  Students need to be registered and scheduled to take the exam and this process takes some time to complete - we suggest that this be completed at least two weeks before your exam. If you have last-minute changes, you should have everything resolved at least three business days before your scheduled exam time to avoid test-day difficulties.  HAPS is unable to guarantee assistance with fewer than three business days notice.

I have a student with an ADA certified disability who needs extra time to take the exam. Can this be done?

Yes, time accommodations are built into the exam proctoring pane.

While taking an exam, can the students return to a previously-answered question?

Yes.  Students can flag questions and return to them.

What happens if an exam computer freezes or the internet fails while my students are taking the exam?

If an exam computer freezes, simply pause that student’s exam time using the exam proctoring pane and trouble shoot your connection.  Once the computer is functioning, resume that student’s exam.  

Can an instructor take an exam to see the content?

No, instructors may not take any HAPS exam to evaluate its content, both for security reasons and to standardize the preparation that all students have before taking the exam.  HAPS learning guidelines and learning outcomes are available to guide preparation, but there is no specific HAPS-approved exam study guide for students. 

I have used the HAPS Exam in the past and this testing regime seems different.

It is - we started using a different more secure and user friendly system in Spring 2019.  You will be provided with tutorials to walk you through each step and it is imperative that you read them carefully, because while things are more straightforward, things are still new and different.  If you have specific questions about differences that may be particularly important to you, please ask us about them. 


HAPS Exam files

Item Name Posted By Date Posted
Example HAPS Exam Questions PDF (407.77 KB) Administration 6/27/2019
HAPS Exam Validation White Paper PDF (290.6 KB) Administration 6/27/2019