HAPS Exam Frequently Asked Questions

What are the steps I need to follow to give the HAPS exam to my students?

Giving the HAPS exam is easy and secure.  You just need to follow these simple steps:
    1. Order the exam of your choice and pay for the number of seats you need
    2. Use the login you will be sent by HAPS and upload your student roster to your scheduled exam time several weeks before your exam date.
    3. Install the Safe Exam Browser on all computers you will use to administer the exam and verify that your connection to the testing site works
    4. On the day of the exam open the Safe Exam Browser using the files provided by HAPS
    5. When you want your students to begin, have them log in using the username and password that you assigned to them.  Then give the the exam PIN so that they may begin.  Once the exam is underway, change the PIN so that students who leave the room cannot log back in to the exam.
    6. Close the Safe Exam Browser at the end of the day using the password provided by HAPS.

Your class results will be made available to you via secure server. 

Can I talk to a real human about the HAPS online exam? I’d like some clarification on the steps listed above.

Yes, call the HAPS office at (800) 448-4277

Are there any example questions available?

Yes, there are 15 example questions for the A&P exams here

How much time are allotted for the exams? 

The 100-question comprehensive exam is 120 minutes, the 43-question A&P 1 exam is 55 minutes, and the 57-question A&P 2 exam is 70 minutes.  Your scheduled exam time will reflect these time limits.

Can I schedule the exam to be open all day? 

No, the exams are scheduled for specific time periods that are dictated by the exam being given.  A 120-minute exam, for example, will be scheduled for 120-minutes plus some extra on either end for administration.  Instructors will upload rosters to each specific exam period, so rosters will also need to be clarified in advance.  A typical combined exam order will contain one or two scheduled exam times. 

What if I have fewer than 15 students in my class?

Just call the HAPS business office and explain your situation.  If you have a small class we will just need to hear from you.  Exam orders of fewer than 15 will be scheduled for no more than one exam time.

Is there a way to make sure my computer system will work?

Yes, you can use the .seb file sent to you by HAPS to ensure that your exam computers connect to the exam provider and that all encryption is resolved.  Our testing servers are located in Europe - if your IT department has aggressive security measures and blocks external or international servers, we can work with you to whitelist the exam servers.

I am planning to have my students use their own computers, is this OK?

This is not best practice. 

Using students' own computers adds several levels of complication that you will have to sort out locally:  First, private computers have a huge variety of programs, extensions, etc. that may interfere with the Safe Exam Browser and its encrypted communication with the exam server.  Second, the .seb files given to you by HAPS should not be made available to students, as this poses a serious security risk.  Instructors will have to open the SEB from a thumb drive or shared portal unavailable to students to maintain exam security.  Third, you will have to be extremely diligent with changing PINs during the exam to prevent possible unregulated access by students.

If you are planning to use students' computers, please understand that HAPS is not responsible for local computer incompatibilities and is unlikely to be able to offer assistance fewer than three business days before the scheduled exam date/time. 

Best practice is to use institution owned and maintained computers that offer a consistent user interface and uniform software installations.  Institution-maintained computers also offer easier security for .seb files.
Is there a time limit on the HAPS exams?

Yes, the 100-question comprehensive exam has a 2-hour time limit. The 43-question A&P1 exam has a 55 minute time limit. The 57-question A&P2 exam has a 70 minute time limit.  All exams have the option of pausing exam time, adding additional 50% time for accommodations, and suspending the exam using the proctor interface.  The time scheduled for an exam is limited to the amount of time each exam requires.

Can I make last-minute changes to my exam dates, times, or number of students?

No, not at the last minute.  Students need to be registered and scheduled to take the exam and this process takes some time to complete - we suggest that this be completed at least two weeks before your exam. If you have last-minute changes, you should have everything resolved at least three business days before your scheduled exam time to avoid test-day difficulties.  HAPS is unable to guarantee assistance with fewer than three business days notice.

I have a student with an ADA certified disability who needs extra time to take the exam. Can this be done?

Yes, time accommodations are built into the proctoring pane.

While taking an exam, can the students return to a previously-answered question?

Yes.  Students can flag questions and return to them.

What happens if an exam computer freezes or the internet fails while my students are taking the exam?

If an exam computer freezes, simply pause that student’s exam time using the proctoring pane and trouble shoot your connection.  Once the computer is functioning, resume that student’s exam.  

Can an instructor take an exam to see the content?

No, instructors may not take any HAPS exam to evaluate its content, both for security reasons and to standardize the preparation that all students have before taking the exam.  HAPS learning guidelines and learning outcomes are available to guide preparation, but there is no specific exam study guide for students. 


HAPS Exam files

Item Name Posted By Date Posted
Example HAPS Exam Questions PDF (407.77 KB) Administration 11/6/2017
HAPS Exam White Paper PDF (290.6 KB) Administration 1/30/2017